Refund Policy

Our Commitment

At My Reputation Matters, we want every customer to feel confident in their purchase. We stand behind the quality of our service and have structured our refund and replacement policies to protect your investment. Please read this policy carefully before placing an order so you understand your options.

14-Day Refund Window

You may request a full refund for any reviews that have not yet been delivered within 14 days of your purchase date. If your order has been partially fulfilled, you are eligible for a refund on the undelivered portion only.

To request a refund, contact us through our contact page with your order details. Refund requests are processed within 5 to 7 business days. The refund will be issued to the original payment method used for the purchase.

Reviews That Have Been Delivered

Once a review has been posted to your Google Business Profile, it is not eligible for a monetary refund. This is because the service has been rendered and the review is live on a third party platform (Google) that we cannot control after posting.

Order Cancellation

You may cancel your order at any time before reviews begin posting. If you cancel before any reviews have been delivered, you will receive a full refund. If some reviews have already been posted, you will receive a refund for the undelivered portion.

Disputes

If you are dissatisfied with our service for any reason, please contact us through our contact page before initiating a payment dispute with your card issuer. We are committed to resolving issues fairly and promptly. In many cases, we can find a solution that works for both parties.

Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account.

How to Contact Us

For all refund requests, replacement requests, or questions about this policy, please reach out through our contact page. We aim to respond to all inquiries promptly and work toward a fair resolution for every situation.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will govern your order.